Privacy Policy

1. Information We Collect

Calculator Data (Non-Personally Identifiable)

When you use our treatment cost calculator, we collect the following information to generate cost estimates:

• Insurance status: Whether you have insurance, are uninsured, or are unsure
• Insurance details (if applicable): Carrier name and plan type (PPO, HMO, EPO, POS)
• Treatment details: Primary substance, desired treatment length (30, 60, or 90 days)
• State location: Your state of residence for localized cost estimates

Important: This calculator data is processed client-side in your browser and is not stored on our servers. The data is only used to generate your personalized cost estimate.

Form Submissions (Personally Identifiable Information)

If you choose to submit a lead form to connect with a treatment specialist or verify your insurance coverage, we collect:

• Name: Your full name
• Phone number: Your contact phone number
• Email address: Your email address (optional)
• Calculator context: The information you entered in the calculator (insurance status, carrier, plan type, substance, treatment days, state)

This information is collected through CallRail form tracking and is used to connect you with licensed specialists who can help you understand your treatment options and insurance coverage.

Phone Call Tracking

When you call either of our phone numbers (1-866-352-6272 for insured users or 1-866-454-9577 for uninsured users), we use CallRail call tracking to:

• Route your call to the appropriate specialist
• Record call details for quality assurance and training purposes
• Understand which marketing channels are most effective

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Technologies used include:

• CallRail cookies: To track form submissions and phone calls from our website
• Analytics cookies: To understand how visitors use our website and improve user experience
• Session cookies: To maintain your calculator state as you progress through the steps

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

We use the information we collect in the following ways:

• To generate cost estimates: Calculate personalized addiction treatment cost estimates based on your inputs
• To connect you with specialists: Route your inquiries to licensed treatment admissions specialists or insurance brokers who can help you
• To verify insurance coverage: Provide your information to specialists who can verify your insurance benefits for addiction treatment
• To improve our service: Analyze usage patterns to improve our calculator accuracy and user experience
• To communicate with you: Respond to your inquiries and provide information you've requested
• For marketing purposes: Understand which marketing channels are most effective in helping people find treatment resources

3. How We Share Your Information

Treatment Admissions Partners

When you submit a lead form or call our phone numbers, your contact information and calculator context may be shared with:

• Treatment facility admissions teams: Licensed specialists who can verify your insurance coverage and help you find appropriate treatment programs
• Insurance brokers (for uninsured users): Licensed insurance specialists who can help you explore coverage options that include addiction treatment benefits

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• CallRail: For phone call tracking and form submission tracking
• Cloudflare Pages: For website hosting and content delivery
• Analytics providers: For website analytics and usage tracking

What We Do NOT Do

We do not sell your personal information to third parties. We will never sell, rent, or trade your contact information to marketing lists, data brokers, or other third parties for their independent use.

4. HIPAA and Protected Health Information

Important Notice: ClearCostRecovery.com is not a HIPAA-covered entity. We are not a healthcare provider, health plan, or healthcare clearinghouse. The information you provide through our calculator and forms is not protected under HIPAA.

However, we treat all information you share with us with the utmost care and confidentiality. We understand the sensitive nature of addiction treatment inquiries and implement appropriate security measures to protect your data.

Once you are connected with a treatment facility or insurance provider through our referral process, those entities are HIPAA-covered entities and are required to protect your health information according to federal law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure form submission through CallRail's encrypted infrastructure
• Access controls limiting who can view submitted information
• Regular security assessments of our website and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Calculator data that is not submitted through a form is not stored and exists only in your browser session.

Lead form submissions are retained for the purpose of connecting you with treatment resources and for our legitimate business purposes, including quality assurance and compliance.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications
• Cookie preferences: You can control cookies through your browser settings

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, including treatment facility websites, insurance provider websites, and government resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this Privacy Policy and, where appropriate, providing additional notice (such as on our homepage).

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: